PRIVACY POLICY
Effective Date: January 1, 2026
This Privacy Policy describes how RJJ Consulting, LLC, a Texas limited liability company doing business as ProtestPRAD.com (“ProtestPRAD.com,” “we,” “us,” or “our”), collects, uses, and protects the information you provide when using our website and services.
INFORMATION WE COLLECT
When you enroll in our property tax protest services or interact with our website, we may collect the following information:
- Your name, mailing address, email address, and phone number
- Property address and appraisal district information
- Property condition details and supporting documentation you provide
- Photos or images you upload in connection with your protest
- Payment information processed through Stripe (we do not store your credit or debit card number)
- Your digital signature collected through BoldSign in connection with your Appointment of Agent
We also collect non-personal information automatically when you visit our website, including browser type, pages visited, and time spent on the site, through Google Analytics.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide property tax protest representation services on your behalf
- Prepare and file your protest with the Potter-Randall Appraisal District
- Communicate with you about your protest status and results via email, SMS, and phone
- Process your payment and issue refunds where applicable
- Send your Appointment of Agent document for electronic signature
- Send you service-related emails, text messages, and marketing communications about our services
- Improve our website and service offerings
MARKETING COMMUNICATIONS
By enrolling in our services, you agree to receive communications from ProtestPRAD.com, including updates about your protest, seasonal enrollment reminders, and information about our services. These communications may be delivered by email, SMS text message, or phone. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send. To opt out of SMS communications, reply STOP to any text message we send. Transactional communications related to your active protest will continue regardless of your marketing preferences.
HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We share your information only with the service providers we use to operate our business, including:
- Stripe | payment processing
- BoldSign | electronic signature of your Appointment of Agent
- Airtable | secure client data management
- Google Workspace | business email communications sent from info@protestprad.com
- Google Analytics | website traffic and usage analysis
- Google Maps Platform | property address verification
- WordPress | website hosting and form processing
- Twilio | SMS and text message communications
- ClickSend | SMS and text message communications
- RingCentral | voice, phone, and fax communications
These providers are contractually required to protect your information and may only use it to perform services on our behalf.
We do not share your information with the Appraisal District beyond what is required to file and represent your protest.
SMS AND TEXT MESSAGE COMMUNICATIONS
By providing your phone number and enrolling in our services, you consent to receive SMS text messages from ProtestPRAD.com related to your protest status, service updates, and marketing communications. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Text messages are sent through Twilio and ClickSend in accordance with their respective privacy policies.
DATA SECURITY
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Your payment information is handled exclusively by Stripe, which maintains PCI-DSS compliance. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
GOOGLE ANALYTICS
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting ours. We use this information to improve our website. Google Analytics collects only the IP address assigned to your device, not your name or other identifying information. We do not combine the information collected through Google Analytics with your personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
YOUR RIGHTS
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information, subject to any legal obligations we may have to retain it. To make such a request, contact us at info@protestprad.com.
RETENTION OF INFORMATION
We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. Client records related to property tax protests may be retained for a minimum of five years in accordance with standard business recordkeeping practices.
CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
CONTACT US
RJJ Consulting, LLC dba ProtestPRAD.com
Amarillo, Texas
Email: info@protestprad.com
Phone: 806-705-7495
TERMS & CONDITIONS
Effective Date: January 1, 2026
These Terms and Conditions govern your use of the ProtestPRAD.com website and the property tax protest representation services provided by RJJ Consulting, LLC, a Texas limited liability company doing business as ProtestPRAD.com (“ProtestPRAD.com,” “we,” “us,” or “our”). By enrolling in our services or using our website, you agree to these terms in full.
SERVICES
ProtestPRAD.com provides property tax protest representation services for residential and commercial properties located within the Potter-Randall Appraisal District. Enrollment is completed exclusively online through our website. By completing enrollment and submitting payment, you authorize ProtestPRAD.com to act as your representative in connection with your property tax protest for the applicable tax year.
ENROLLMENT DEADLINE
ProtestPRAD.com closes enrollment no later than noon on May 15 of the applicable tax year. This deadline is firm and cannot be extended. Enrollments submitted after this deadline will not be accepted for the current protest season. This deadline exists to ensure our team has adequate time to properly prepare and file every protest before the Appraisal District’s filing deadline.
FEES AND PAYMENT
Service fees are charged on a per-property, per-tax-year basis. Fees are based on the enrollment date and property type as published on our website at the time of enrollment. Payment is processed securely through Stripe at the time of enrollment. By submitting payment, you authorize ProtestPRAD.com to charge the applicable fee to your selected payment method.
CANCELLATION AND REFUNDS
If you wish to cancel your enrollment, you may request a full refund at any time prior to the filing of your protest. ProtestPRAD.com files all protests no later than 4:00 PM on May 15 of the applicable tax year. Once your protest has been filed, no cancellation refund will be issued.
If ProtestPRAD.com does not achieve a reduction in your property’s appraised value, your enrollment fee will be refunded in full. Refunds are issued to the original payment method within a reasonable time following the conclusion of your protest.
APPRAISAL REVIEW BOARD REPRESENTATION
If the Appraisal District makes an offer and you choose to decline it and proceed to a formal hearing before the Appraisal Review Board (ARB), an additional representation fee of $500 applies. This fee is non-refundable regardless of the outcome of the ARB hearing. If ProtestPRAD.com does not achieve a reduction at the ARB hearing, your original enrollment fee will be refunded, but the $500 ARB representation fee will not.
APPOINTMENT OF AGENT
Upon enrollment, you will be required to execute an Appointment of Agent document authorizing ProtestPRAD.com to represent you before the Potter-Randall Appraisal District. This document is delivered electronically via BoldSign and must be signed before we can file your protest. Failure to sign the Appointment of Agent in a timely manner may result in our inability to represent you and will not entitle you to a refund.
CLIENT RESPONSIBILITIES
You agree to provide accurate and complete information at the time of enrollment. You are responsible for ensuring that the property address, owner information, and any condition details you provide are correct. ProtestPRAD.com is not responsible for errors or missed deadlines resulting from inaccurate information provided by the client.
LIMITATION OF LIABILITY
ProtestPRAD.com’s liability to you in connection with any services rendered shall not exceed the amount you paid for those services. We make no guarantee of a specific outcome or reduction amount. Property tax protest results depend on a variety of factors including appraisal district data, comparable sales, and hearing conditions, many of which are outside our control.
GOVERNING LAW
These Terms and Conditions are governed by the laws of the State of Texas. Any dispute arising out of or relating to these terms or our services shall be resolved in the appropriate courts of Potter or Randall County, Texas.
CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.
CONTACT US
RJJ Consulting, LLC dba ProtestPRAD.com
Amarillo, Texas
Email: info@protestprad.com
Phone: 806-705-7495
ACCEPTABLE USE POLICY
Effective Date: January 1, 2026
This Acceptable Use Policy governs your use of the ProtestPRAD.com website and any client portal or online tools made available by RJJ Consulting, LLC dba ProtestPRAD.com. By accessing our website or portal, you agree to comply with this policy.
PERMITTED USE
You may use the ProtestPRAD.com website and client portal solely for the purpose of enrolling in, managing, and monitoring your property tax protest services. All use must be lawful and in accordance with these terms.
PROHIBITED ACTIVITIES
You agree not to:
- Use any automated tool, bot, scraper, or crawler to access, copy, or collect content or data from this website or client portal
- Copy, reproduce, distribute, or publish any content from this website without the express written permission of ProtestPRAD.com
- Attempt to gain unauthorized access to any portion of our website, portal, or internal systems
- Interfere with or disrupt the security, integrity, or performance of our website or portal
- Use our website or portal to transmit spam, malware, or any harmful or unlawful content
- Impersonate another person or entity or misrepresent your affiliation with any person or entity
- Use our website or services for any purpose that violates applicable federal, state, or local law
INTELLECTUAL PROPERTY
All content on the ProtestPRAD.com website, including text, images, graphics, logos, and the overall design, is the property of RJJ Consulting, LLC and is protected by applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this site is strictly prohibited.
CLIENT PORTAL ACCESS
Access to the ProtestPRAD.com client portal is limited to enrolled clients with valid credentials. You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account. Please notify us immediately at info@protestprad.com if you suspect unauthorized access to your account.
ENFORCEMENT
ProtestPRAD.com reserves the right to suspend or terminate access to our website or portal for any user who violates this policy. We also reserve the right to pursue legal remedies for violations that cause harm to our business or clients.
CHANGES TO THIS POLICY
We may update this Acceptable Use Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or portal constitutes your acceptance of the updated policy.
CONTACT US
RJJ Consulting, LLC dba ProtestPRAD.com
Amarillo, Texas
Email: info@protestprad.com
Phone: 806-705-7495
DISCLAIMER
Effective Date: January 1, 2026
NATURE OF SERVICES
ProtestPRAD.com is operated by RJJ Consulting, LLC, whose representatives are licensed Real Estate Sales Agents and Property Tax Consultants in the State of Texas. We are not attorneys, certified public accountants, or financial advisors. Nothing on this website or in connection with our services constitutes legal, tax, or financial advice. For legal or financial guidance, please consult a licensed professional.
NO GUARANTEE OF RESULTS
Past results do not guarantee future outcomes. Any references to reductions achieved in prior years, including results published on this website, are provided for informational purposes only and are not a representation or warranty that similar results will be achieved for your property. Each property tax protest is evaluated individually based on its own facts, circumstances, and the data available at the time of the protest.
APPRAISAL DISTRICT DATA
ProtestPRAD.com relies on property data provided by the Potter-Randall Appraisal District in preparing and presenting your protest. This data is used as provided by the Appraisal District and is only as accurate as the District’s own records. We make no representation as to the accuracy or completeness of Appraisal District data and are not responsible for errors or omissions originating from Appraisal District records.
WEBSITE CONTENT
The information contained on this website is provided for general informational purposes only. While we make reasonable efforts to keep the content accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, or reliability of any information on this site. Your use of any information on this website is at your own risk.
EXTERNAL LINKS
This website may contain links to third-party websites. These links are provided for convenience only. ProtestPRAD.com does not endorse and is not responsible for the content, privacy practices, or reliability of any third-party websites.
CONTACT US
RJJ Consulting, LLC dba ProtestPRAD.com
Amarillo, Texas
Email: info@protestprad.com
Phone: 806-705-7495